FAQ
What is the MOQ for cosmetic packaging programs?+
Typical MOQ starts from 800-2,000 pcs depending on material, finish, labeling and packing. Mixed opening ranges can be quoted by SKU matrix.
Can you provide samples before bulk order?+
Yes. We can prepare sample boards, finish references, specification sheets and packing photos before bulk confirmation.
Do you support OEM branding and private label packing?+
OEM color, logo, label, carton mark and instruction sheet options can be included in the RFQ file after artwork review.
Which proof files are available for import teams?+
Available files can include product photos, material notes, compliance certificates, carton dimensions, inspection records and shipment references.
How fast can you reply to a structured RFQ?+
For clear quantity, market, target specification and delivery window, the export desk usually replies within one business day.
Can one shipment combine several product families?+
Yes. We can build a mixed shipment plan with carton marks, SKU lists and repeat-order notes for distributor teams.
How do I choose the right shade for my skin tone?+
Start from your undertone rather than the shade name. If your skin leans warm or golden, Rosewood and Nude Bloom both sit comfortably; if it leans cool, Rosewood is the safer of the two. For foundation, shade 61 is built for light-to-medium skin with warm or neutral undertones. If you are between two shades, choose the warmer one for a natural result and the cooler one if you plan to build coverage. Every product page lists the shade, finish and best-for skin tone in the specification table, so you can compare before ordering.
How long does delivery take, and do you ship worldwide?+
We ship worldwide from our own stock. Orders are picked and dispatched from our warehouse, and the tracking number is sent to the email address you used at checkout once the parcel leaves us. Delivery time after dispatch depends on your destination and the carrier service selected at checkout. If you need an order by a specific date, contact us before ordering and we will confirm what is achievable.
What is your return and exchange policy?+
If a shade is not right for you, contact us and we will help you resolve it. Because cosmetics are personal-care items, we can only accept a return on products that are unopened and in their original packaging, and we ask you to get in touch before sending anything back so we can confirm the process for your destination. If an item arrives damaged or is not what you ordered, contact us with your order number and a photo and we will put it right.
Which payment methods do you accept?+
Checkout is completed on our site, and the payment methods available to you are shown at the payment step based on your billing country. If you would prefer to arrange payment directly, or you are ordering on behalf of a business, send us an inquiry through the contact page and our team will confirm the available options for your order.
How do I know the products are authentic?+
Every shipment we sell is covered by import documentation, and our stock is held against the batch and shelf-life records we keep on file. The import inspection and quarantine certificate issued by Shanghai Customs for our goods is shown on our About page, and the batch and shelf-life information printed on each unit matches the record we hold. If you need documentation for a specific order, contact us with the order number and we will confirm what we can provide.
What is the shelf life of your products?+
Unopened products carry a 36-month shelf life from the date of manufacture, and the date is printed on each unit. Once a product is opened, we recommend using it within the period printed on the packaging and storing it away from direct sunlight and heat. If you receive a product that is close to its printed date, contact us with your order number and we will look into it.